I currently use LogMeIn to help my grandma with her computer woes. I only log in remotely about once per month, and only for a few minutes - so a pay as you go option would be perfect for me.
I tried copilot - but it failed utterly and miserably on two points:
- DPI. My grandmother's computer has a high DPI setting, so she can read menus/buttons. When connecting from my local computer, copilot just couldn't handle the DPI difference (appearently).
- Windows 8/Metro. When my grandma was stuck in metro, I couldn't connect remotely. Which sort of defeated the purpose of the tool.
Just checked it out. Looks interesting. The pricing structure is still not quite the perfect fit for me, so let me explain.
I've got around 20 clients I have to meet with in person every 6-12 weeks. I'd like to have a client app I can install on each of their computers (PC and Mac) so at any time I can jump on and help them without any prompt (other than possibly a "allow David access, yes or no" option.
It is likely that the real problem is that I'm just not charging enough. With what I current charge my clients, I can't justify $5 / month for a client who generates on average $15-30 in revenue each month (that's average, because I don't meet with them every month).
I like the Copilot Classic pay by the minute pricing, and if my users were more tech savy, that could work well. But they aren't and by the time I get them to connect to a website and get the screenshare running, they'd rather I just setup an appointment to meet with them in person. The Copilot Classic pricing structure though could work well for allowing me to answer any questions that take less than 15-20 minutes remotely and reserve onsite appointments for the bigger issues.
I'll still have to give it a try with a few of my more tech savy clients and see if we can't make it work. Thanks for the suggestion.
Joel is on here. Still pops up, occasionally (that I've noticed).
Many presences have seemingly declined, in the last few years. Interests and competing demands change for everyone; there's also some ongoing speculation that as HN has grown and, for lack of a better term, the signal/noise ratio has declined, those more interested in a focused and concentrated "signal" have lost interest, or patience with the noise.
Also, any individual's participation, even if held at a steady level, is likely to decline in prominence at least somewhat amidst the vastly increased HN traffic.
I can't speak for Joel on this (I don't know him, even remotely). But since the grandparent was speaking about presences more generally.
source: I am a founder of Fog Creek Software, makers of Copilot.com