It’s certainly the case that the Tesla service centers suck, and perhaps they would be better if they were independent and competed with each other. But I’m not sure what this has to do with new car sales. I think my personal preference would be to buy a car from the manufacturer (the actual thing I want to buy, i.e. the car, is identical no matter what route it takes from a manufacturer to me), but perhaps service should be a competitive market. After all, a Tesla owner is not buying corporate Tesla service — they’re buying service from a specific customer service operation and a specific set of technicians.

I’m not familiar with the “Rivian shit show”.