IMO they ought to have told others. They werent at fault, the process for procuring parts failed. The fact they kept quiet about it is more damning to me, than causing the outage in the first place.
Yeah, but as the customer, I like getting the reason-for-outage reports that say "our CO tech was performing maintenance and accidentally bumped your fiber causing the outage".
Sometimes we need a reminder that people are human and make fuckups.
Except "shoot the messenger" is standard operating procedure (SOP) for most organizations. If you develop psychological safety, then you will get the real reason, but that is incredibly rare.
"The pins were not fixed in place as they should have been, when it happened. It's not my fault." Yeah, I'm sure that'll go over well.
Even Google fails to follow their studies; morale is at an all time low from what I've read. Google found psychology safety as the number one predictor of team success, like, a decade ago? Maybe Sundar missed that report.
I am not in management. Never was, most likely never will be. Just had the luck of working for companies that take "blameless" problem analysis seriously.
