this is probably because bigger hotels are more likely to be booked by business travellers and these expenses get lumped into reimbursements.
smaller hotels need to compete for more discerning budget oriented travellers who will only pay charges seen as reasonable, or start avoiding hotels seen as fleecing.
As a business Traveller for bigcorp, I wouldn‘t really know how to expense such an item, it seems at least a big hassle. We book hotels through our system, travel too, food is on a fixed budget. Taxi receipts I can include with the travel reimbursement form. Other stuff is a hassle.
I think of there wasn’t free wifi, Id just tether of the phone.
Huh, that’s surprising - when I traveled for bigcorps and littlecorps “internet access” always had its own category in whatever process we had, be it Concur or someone’s hand rolled Excel sheet.
I haven’t travelled in years, but just checked my current software and it’s still there today.
smaller hotels need to compete for more discerning budget oriented travellers who will only pay charges seen as reasonable, or start avoiding hotels seen as fleecing.