> The call came in on a day when a no-mercy wind whipped out of the northwest, as it often does during a New York City winter. No heat.
> Since the ancient but newly renovated apartment building was still under warranty, the folks down at New York City's Department of Housing Preservation and Development passed the call on to the installing heating contractor. He immediately sent a man out to get the burner started.
> There was a problem, though. The burner was no longer attached to the boiler. In fact, the burner wasn't even in the building. Now as you know, one of the first rules of troubleshooting states that If It Ain't There, You Can't Fix It, so the serviceman began scratching his head, wondering what to do next.
> Mr. Holohan was an established speaker and in high demand on the seminar circuit, having taught more than 200,000 people prior to his retirement in January 2016 ... He is well known throughout the heating industry for his entertaining, anecdotal style of speaking. Dan Holohan began his love affair with heating systems in 1970 by going to work for a New York-based manufacturers' representative that was deeply involved in the steam- and hot-water heating business. He studied hard, prowled many basements and attics with seasoned old-timers, and paid close attention to what they had to say. Mr. Holohan founded HeatingHelp.com in 1997. His daughter, Erin Holohan Haskell, now owns and operates this tremendous resource.
> The call came in on a day when a no-mercy wind whipped out of the northwest, as it often does during a New York City winter. No heat.
> Since the ancient but newly renovated apartment building was still under warranty, the folks down at New York City's Department of Housing Preservation and Development passed the call on to the installing heating contractor. He immediately sent a man out to get the burner started.
> There was a problem, though. The burner was no longer attached to the boiler. In fact, the burner wasn't even in the building. Now as you know, one of the first rules of troubleshooting states that If It Ain't There, You Can't Fix It, so the serviceman began scratching his head, wondering what to do next.