To be fair, you seem to be in the minority. The amount of time I've wasted by just trying to get my money back for items that never arrived, arrived broken...
No matter how you argue, the people who do not abuse the system and are honest to the degree of hurting themselves will always be at a disadvantage versus the people who either refuse to replace an item or just file a chargeback instead of even contacting the merchant.
Or the customer support is so bad that you enjoy filing a chargeback.
"Hello, the tracking site says the item was delivered. It was NOT delivered and I asked the neighbors, it's not here."
"Thank you for contacting us, the tracking site says the item was delivered. Have a nice day!"
No matter how you argue, the people who do not abuse the system and are honest to the degree of hurting themselves will always be at a disadvantage versus the people who either refuse to replace an item or just file a chargeback instead of even contacting the merchant.
Or the customer support is so bad that you enjoy filing a chargeback.
"Hello, the tracking site says the item was delivered. It was NOT delivered and I asked the neighbors, it's not here." "Thank you for contacting us, the tracking site says the item was delivered. Have a nice day!"