Did you read the docs [1] before writing this? Putting a "(recommended)" on one branch of configuration instructions isn't the same as saying that the other option has a single point of failure. Also, people on both sides of a service don't have the same responsibilities - that's the whole point of the service.
Communicating about risks OR outages are both hard, and every company has both. I'm actually a happy (though impacted) Netlify customer. But it's completely bizarre to me to try to invalidate this customer's complaint.
Yes, I’ve visited that page before today. I admit my familiarity with these DNS setups may have made the tradeoff jump out at me. No problem invalidating the complaint.
Communicating about risks OR outages are both hard, and every company has both. I'm actually a happy (though impacted) Netlify customer. But it's completely bizarre to me to try to invalidate this customer's complaint.
[1] https://web.archive.org/web/20200303050851/https://docs.netl... (search "flattening")