A lot of effort is put into the customer experience, however often it's by the feature devs. So it's good once you grok it. But obtuse to start and not good across products.
It really needs some love from a higher level thinker who's not steeped in the solution, but in the problem. Presumably this is a PM but there's just not a lot of good ones in the org to be frank. They're almost not worth consulting.
It really needs some love from a higher level thinker who's not steeped in the solution, but in the problem. Presumably this is a PM but there's just not a lot of good ones in the org to be frank. They're almost not worth consulting.