> The call came in on a day when a no-mercy wind whipped out of the northwest, as it often does during a New York City winter. No heat.
> Since the ancient but newly renovated apartment building was still under warranty, the folks down at New York City's Department of Housing Preservation and Development passed the call on to the installing heating contractor. He immediately sent a man out to get the burner started.
> There was a problem, though. The burner was no longer attached to the boiler. In fact, the burner wasn't even in the building. Now as you know, one of the first rules of troubleshooting states that If It Ain't There, You Can't Fix It, so the serviceman began scratching his head, wondering what to do next.
> The call came in on a day when a no-mercy wind whipped out of the northwest, as it often does during a New York City winter. No heat.
> Since the ancient but newly renovated apartment building was still under warranty, the folks down at New York City's Department of Housing Preservation and Development passed the call on to the installing heating contractor. He immediately sent a man out to get the burner started.
> There was a problem, though. The burner was no longer attached to the boiler. In fact, the burner wasn't even in the building. Now as you know, one of the first rules of troubleshooting states that If It Ain't There, You Can't Fix It, so the serviceman began scratching his head, wondering what to do next.